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need support?

We're here to help. Below is a list of ways you can get support, but if there's anything else you require help with, contact us at


Student hardship and student support

Students who are experiencing hardship financial and well-being please continue to contact student support services through the Student Hub. Student support services are operational through the student hub – please email 

For international students who have an urgent concern, the Student Hub is operating a phone line. Phone 0800 288 864 to connect with the team.


We can help with disciplinary matters, accommodation, employment (though we can only give legal information, not legal advice), study concerns, and formal complaints especially. We’re also going to be running streams on facebook live weekly from here on in to answer questions on the spot and give generalist advice.


And remember, there’s nothing to be ashamed about—our dedicated team deals with these sorts of issues on a daily basis and are more than happy to help you out.

To find out more or book an appointment, flick us an email and we'll get back to you as soon as we can. 

Latest info from AUT

You can find the latest info for students here. You can read AUT & AUTSA's statements here.

Image by Priscilla Du Preez

Help from Student Rep Council

Students who want to talk with a member of the Student Representative Council please click here.

Student Medical Centre

You can arrange for a nurse or GP to call you back, to discuss your medical needs. The phone details are 09 921 9992 (City Campus) or 09 921 9998 (North Campus). There are phone and video consultations in place. We are offering flu vaccinations and prioritising students who have compromised immunity. You can also contact Healthline on 0800 611 116 or your local non-AUT GP.

Counselling and Mental Health

You can make an appointment with an AUT Counsellor to talk about your support needs. Phone 09 921 9292 or email Students have access to free alternative counselling services, which are private and accessible online or over the phone. Visit or phone 0800 782 999.

You can also call or text 1737 for free any time of the day or night, to speak to a trained counsellor.

R U OK Online

The R U OK Advisor team have an online presence via the R U OK Facebook page Facebook page. If you want someone to talk to and stay connected with other students, you can join the page and send a message to the team. They are also able to connect you with AUT Student Services and resources.

Information on wellbeing and self-care

We will keep you up to date with information and guidance on self-care, wellbeing, and how you can stay connected, via our social media channels and the AUT app. You can download the app here

for apple or android.

Image by Priscilla Du Preez
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